Coldseal/ProLinea Shootbolt Espag Window Locking System with 8mm Mushrooms

I bought 2 of these gearboxes,after speaking with a customer service advisor a week ago,I didn't have any idea whether I would get these parts,as I kept reading that the parts might be obsolete,so I read up on Handles and Hinges website that if I wasn't sure of the part I required to send them a photo of the old part I had removed from my window. I followed up with a phone call and a customer service advisor looked for my email,found it,went through the measurements,got me to double check one of the measurements he wasn't happy with,and told me exactly which gearbox will do the job,so I ordered 2 of the gearboxes. The gearboxex arrived within the time period stated. They were a perfect match to the gearboxes I removed,and they fitted perfectly,and working well. I am in the process of replacing all my window gearboxes,as I had one fail on me,and it happened to be upstairs,and it cost me a lot of money to get a guy out to open the window and replace the gearbox So I am ordering the rest today. Well done to Handles and Hinges for your customer service and your professionalism. Just one point,may be a bit picky,but could you show your delivery charge,which is VERY reasonable before getting to check out. Thank you and well done. Daryl D'Cruz

ordered one a few weeks ago needed another one for another window good value for money good service and good company to deal with

quality product reasonably priced

To be fair although it was the wrong gearbox, (it was not offset) I found it impossible to access the offset version ? do you have? It was however possible to rout out the window frame to fit the gearbox, had to make router bit for electric drill. Lots of work 2 windows working again now. Comment from Handles and Hinges. Thanks for the feedback. As far as we are aware the offset version is no longer made.

As an ordinary DIY person, I thought I would have a go at replacing the locking gearbox on one of my windows, but I didn't really know what part I needed to do this. However, after reading on the website - "send a picture and we will see if we can identify the product" this is what I did. The next day I had a reply with all the information I needed to order a part in confidence it was the right one. Another two days saw the part arrive that was soon fitted. Outcome, perfectly working window - can't ask for better service!