How long will my order take?
During the Covid-19 disruptions: Sadly, due to the enormous pressure Royal Mail and Courier Companies are under right now, we can't guarantee how long your order will take to arrive once it leaves us. Customer feedback indicates that Mail deliveries are taking 2-3 weeks, Hermes are up to 5 days and Courier is 1-2 days. Mail deliveries are not trackable so if you need to track your parcel please use the Hermes or Courier options.
During the Covid-19 disruptions we CANNOT GUARANTEE Next Day Delivery with Couriers. They are doing their best but cannot promise their usual speedy schedules.
Orders for products that are in stock, placed before 2.30pm on weekdays [excluding public holidays] will be despatched the same day, wherever possible.
Orders that are placed after 2.30pm on weekdays, on weekends or on public holidays will be processed on the next working day.
Deliveries are subject to credit clearance and availability of stock. We will inform you by email when items are dispatched. All goods are subject to availability and may be changed at any time. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.
We strongly recommend that you do not book any professional trades people or remove your existing fittings until your goods have been received and checked as we are unable to accept liability for any costs.
How does my order get here?
The choice is your we offer a mail service which can take up to 5 working days (within UK), by courier which is usually expected the next working day (although not guaranteed) or Airmail Express. (to all other countries)
Lost or Damaged Goods
In the event that any goods are lost or damaged in transit please contact us immediately either via email at firstname.lastname@example.org or by telephone on 01204 652211. In the case of non-delivery please wait 7 working days from the date of your ‘your order has been despatched’ email in case it has been delayed. In case of goods received damaged or faulty please retain the goods and contact us within 7 days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged or we will provide a refund of the cost of the goods.
If your goods have not been received within 10 days of purchase, please contact us and we will track your shipment. Please note that we are unable to track postal deliveries.
Deliveries are subject to credit clearance and availability of stock. We will inform you by email when items are dispatched. All goods are subject to availability and may be changed at any time. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct
Can I collect my order?
Yes, we do operate a trade counter and you can pick up your goods. Please call us in advance to make sure your product is in stock and to stop dispatch if you have ordered on the internet.
Free delivery offers
From time to time we give free delivery as a special offer. This will apply to Mainland UK only and does not include the Highlands.
Items will be sent in the manner which is most cost effective to Handles and Hinges and this will usually be via Royal Mail 2nd class delivery but may be sent via courier depending on the weight of the parcel. Delivery in this manner can take 3-7 working days.
Customers may upgrade their delivery if they wish