YOUR HANDLES AND ORDER

I'M NEW, HOW DO I ORDER?

Browse the site; either using the categories listed down the side or our search function. Select your item, and add it to your basket, you may then amend the quantity if you need more than 1. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

HOW DO I CHECK IF AN ITEM IS IN STOCK?                                                                 

At Handles & Hinges we endeavour to keep our stock levels as up to date as possible however, due to the high rate of sales in-store as well as online there may be some discrepancies. We will try to inform you as soon as possible via email if a product is out of stock, however if you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +44 (0)1204 652211.

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

If your order is successful you will see an order success message after you checkout, and then you will receive an automatic email to confirm your order has been received, and is being processed. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will then receive a follow up email confirming your item(s) have been dispatched.

CAN I CHANGE/CANCEL MY ORDER?

We are happy to change or cancel orders in accordance with the Distance Selling Regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.

WHERE IS MY ORDER?

If an order has not arrived when you were expecting it, we recommend first checking the email account you entered when placing the order. Any updates in status will be passed on via email, as it is our primary mode of contact. If you have not received any email updates, please contact us on +44 (0)1204 652211 and we will follow up the progress of your delivery.

YOU HAVEN'T REPLIED TO MY QUERY?                                                                         

We try to respond to any queries as quickly as possible however sometimes there may be delays. As a small independent company we occasionally receive multiple queries at peak times. In such instances we are still trying to provide all our customers the best possible service, but it may take more time. We ask for your patience, but we appreciate how frustrating it can be to have to wait for a response. If you email us again we will give you a call back to address any problems and update you on the progress of your enquiry.

MY ORDER CONTAINS A FAULTY ITEM

If for some reason your order contains a faulty item please contact the sales team immediately and they will assist you in returning the item. When we receive the item back we will replace the item, offer an alternative, offer a refund, or in some cases send the item back to the manufacturer for repair.

YOU HAVE SENT ME THE WRONG ITEM

If you have been sent the wrong item please contact us straight away either by phone on 01204 652211 or emailsales@handlesandhinges.co.uk . We will send the correct item out to you and reimburse any costs you may incur in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative or refund.

CAN YOU CONFIRM YOU HAVE RECEIVED MY RETURN?

We will try to handle your return as quickly as possible, and you will be contacted by telephone or email when the return has been processed. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on +44 (0)1204 652211 to confirm receipt of your return.

PART OF MY ORDER IS MISSING?

An item could be missing from your order for several reasons, more often than not because one item was out of stock. In this case you will have received and email or telephone call stating this and/or your invoice will be marked as being part complete. Any item not in stock can either be forwarded to you upon arrival or refunded at your request. Occasionally though we do make mistakes and it may have been missed by our dispatch team, please contact us and we will rectify this straight away.